My Passport Hub Security & Privacy: How We Protect Your Data

The information required depends on the passport service and form you’re preparing. We may ask for:

• Your full legal name
• Date and place of birth
• Social Security number
• Mailing and contact details
• Current or previous passport information
• Parental or family information
• Travel plans
• Information relating to a name change
• Details about a lost, stolen, or damaged passport
• Photographs or other identity information

We use these details to prepare your requested passport paperwork and provide the service you purchase. It’s the only way we can deliver the service we offer.

When you use our platform, you should make sure that information you provide is accurate and belongs to you or someone you are legally authorized to represent.

Information about children

Child passport applications require information about both the child and their parent or legal guardian.

If you submit an application on behalf of a minor, you should only do so when you are authorized to provide that information and consent to its use for the passport service.

We handle all sensitive application data with a focus on confidentiality and secure processing.

Website and support information

We may also process information generated when you interact with our website or Customer Support team. This can include:

• Your IP address
• Website and cookie information
• Contact form details
• Information you provide when asking for support
• Order and payment-related information

We use this information to operate our website, respond to your requests, manage orders, improve the service, and help identify fraudulent or unauthorized activity.

Passport forms contain personal details because the U.S. Department of State uses that information as part of the official application process. My Passport Hub asks for this information so we can fulfill the service you order.

Here are some examples of why certain types of details are needed in the passport process and to perform our service:

We process personal data only for legitimate purposes connected with our service, including support, security, and the applicable requirements for your passport order.

Preparing and reviewing your paperwork

The information you enter is used to prepare your passport application and review it for common mistakes.

Our team checks your information for incomplete fields, inconsistencies, or details that need clarification, so your request is more likely to be successful. However, this doesn’t change government requirements or determine whether the Department of State will approve the application.

Supporting your order

Data may also be used to help our service run smoothly and provide an excellent user experience. We sometimes need your details to:

• Send service and payment confirmations
• Respond to your questions
• Handle refund or cancellation requests
• Verify order details
• Provide customer support
• Investigate suspected fraudulent or unauthorized activity
• Meet any applicable legal requirements

Your data is safe with us: We never sell your details to third parties or provide sensitive information to agencies not involved in processing your passport request.

How we protect your payment information

We use trusted, industry-standard security measures designed to keep your payment information protected throughout the transaction process.

We share your information only when necessary to provide your service, process payments, keep our platform secure, or meet legal obligations.

This may include:

• My Passport Hub staff who need access to prepare or support your order
• Payment and fraud-prevention providers handling transactions and security checks
• Technology and operational partners that support our systems and service delivery
• Government authorities when information is required for passport processing
• Legal or law-enforcement authorities where disclosure is required by law

Where third parties are involved, they only receive the information needed for their specific role.

Passport processing and government requirements

For some services, you submit the completed paperwork yourself. In others, we take care of submission, which means we need to pass the relevant information to the U.S. Department of State or another authorized passport-processing body.

My Passport Hub helps prepare and submit your application, but we can’t approve, authorize, or issue a U.S. passport. Only the U.S. Department of State has the authority to determine eligibility and make the final decision on your passport application.

Trusted service providers

We also work with specialist providers who are experts in payment processing, fraud screening, hosting, and technical support.

These providers only access the information needed to perform their service and don’t receive unrestricted access to your full application data.

We don’t retain all types of information for the same length of time.

We keep your application and personal information only for as long as it’s needed. Some data may be kept longer where required for legal, security, or service-related reasons.

For example, information may need to be kept while:

• Your passport preparation service is being delivered
• Customer Support is resolving a question
• A refund request is being reviewed
• A legal or administrative requirement applies

Once the relevant retention period has ended, your personal data is securely deleted from our information systems.

What control do you have over your information?

You can contact us if you want to check, correct, or request deletion of your personal information.

Our Customer Support team can also help with questions about how your information is handled.