How My Passport Hub Works
My Passport Hub is a private passport form preparation service. We help you choose and complete the appropriate U.S. passport form, check your information, and understand how to submit your application.
We do not issue passports or decide whether an application will be approved. Those responsibilities belong exclusively to the U.S. Department of State. You can also obtain passport forms directly from the government.
What Does My Passport Hub Help With?
We turn official passport paperwork into a guided online process. Instead of starting with a blank government form, you answer a series of questions using an online application assistant.
Depending on the passport service you select, My Passport Hub can help you:
- Identify what form you need
- Complete the guided form online
- Organize the information required
- Check the application before submission
- Generate a completed form for you to review
- Understand documents, fees, and submission steps
Your completed form remains yours. In the standard preparation process, you print and submit it using the method required by the U.S. Department of State, such as mailing it or attending an appointment at a passport acceptance facility.
Which Forms Can I Prepare With My Passport Hub?
Passport-related charges can come from more than one source. Misunderstandings often happen when applicants assume that a private preparation fee is the same as a government application fee.
Before authorizing a payment, look for answers to the following questions: The correct passport form depends on whether you are applying for the first time, renewing an existing passport, reporting a missing passport, or requesting an eligible correction.
This table provides a general overview. Your answers and the government’s eligibility rules determine which form applies.
How Does the My Passport Hub Process Work?
The guided process is organized into four main stages: selecting a service, completing the questionnaire, reviewing your application, and following your personalized submission instructions.
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Choose the passport service that matches your situation
Start by selecting what you need to do. Available pathways include:
ℹ️Form selection matters. For example, a child under age 16 cannot renew a passport and must apply again in person. Adults may also need to use Form DS-11 instead of a renewal form when their previous passport does not meet the government’s renewal conditions. -
Complete the guided online questionnaire
Once you have selected a service, the application assistant asks for the information needed to prepare your form.
Depending on the application, you may need to provide:
- Your full legal name
- Date and place of birth
- Social Security number
- Contact and mailing information
- Details from a current or previous passport
- Parental information
- Travel plans
- Information about a legal name change
- Details of how a passport was lost, stolen, or damaged
The questions are presented individually, with tooltips to make the form easier to complete. You can review the information you enter before the document is finalized.
You are responsible for providing accurate and truthful information.
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Review the application for common problems
After the questionnaire is complete, our experts check for common form issues.
The review may help identify:
- Required fields that were left blank
- Inconsistent names or dates
- Formatting problems
- Answers that do not match the selected form
- Missing passport details
- Information that may need clarification
- Supporting documents that may be required
- Incorrect assumptions about the submission method
This review reduces avoidable form-preparation errors, but it does not guarantee that the Department of State will approve the application. Government officials determine eligibility and may request additional evidence or information.
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Print the form and follow the submission instructions
When the preparation and review stages are finished, you receive the completed form and instructions for the next steps. The required submission method depends on the form.
My Passport Hub’s standard preparation service does not convert an in-person or mail-based government process into a fully online passport application.
My Passport Hub vs. Applying Directly to the Government
Using My Passport Hub is optional. The main difference is the level of preparation assistance you receive before submission.
My Passport Hub is useful when you prefer a guided questionnaire, application review, and clearer instructions before submitting your paperwork.
Why Does My Passport Hub Charge a Service Fee?
We charge for our expert preparation and support services. Our fee is not automatically the same as the government’s passport application fee.
The service charge covers features such as:
- Access to the guided application assistant
- Preparation of the relevant passport form
- Review for common application errors
- Document and next-step guidance
- Customer support
You can review the complete order summary before paying so you understand which government fees and private-service features are included.
How Does My Passport Hub Protect Your Information?
Passport forms require personal information, so it is important to understand how we handle your data. Check our privacy policy, which explains how your personal information is collected and used.
Before submitting personal information:
- Confirm that the website address is correct
- Use a private, secure internet connection
- Keep your order confirmation and application reference code
- Do not send sensitive information through unverified email addresses or social media accounts
You can also check our Terms of Use for more information.
FAQs
Find common questions and answers here.
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Is My Passport Hub a government website?
No. My Passport Hub is an independent private company that provides optional passport form preparation and support. It is not affiliated with or endorsed by the U.S. Department of State or another federal government agency.
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Does My Passport Hub issue passports?
No. Only the U.S. Department of State can approve a U.S. passport application and issue a passport. My Passport Hub helps prepare forms and provide application guidance.
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Does the review guarantee that my application will be accepted?
No. The review is intended to identify common preparation problems, such as missing or inconsistent information. Government officials may still reject an application, request additional documents, or determine that you are not eligible for the form or service selected.
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What should I do if I notice incorrect information?
Contact My Passport Hub before submitting the form to the government. If you have already mailed or presented the application, contact the National Passport Information Center or follow the Department of State’s instructions for correcting an application.